Terms & Conditions
These terms and conditions of sale govern this transaction between buyer and seller at faultlesscaster.com. Please email or call us toll free at 1-866-316-2163 if you have any questions about the casters, the application or your order.
Costs are determined by adding 65 cents per pound to the base-shipping rate of $7.50. Caster weights are shown under the product description. The shipper determines the best carrier for your order. All shipments are F.O.B. warehouse. You can call us at 1-866-316-2163 to review your shipping options.
Loss or Damage in Transit
By law, title for goods sold transfer to you the Customer when we give the product to the transportation company. All claims for damage or loss should be taken up with the transportation company. Please note any damage immediately to the transportation company. We will assist you to the best of our ability for any freight claims that arise from this shipment. You must notify us of any damage, shortage or wrong product shipped claims within 30 days of receiving the product.
Returns & Errors
If you ordered the wrong product please call us immediately at 1-866-316-2163 for a RGA (Return Goods Authorization). All returns must be freight pre-paid and returns will not be accepted unless an RGA has been arranged in advance and the RGA # is shown on the box of the returned product. A 20% restocking fee applies to all returned good unless we shipped the order incorrectly. No claims will be considered after 30 days.
We are an authorized Faultless distribution channel so all Faultless product purchased from us comes with the manufacturers limited warranty. Modification or misuse (including overloading) of product voids the warranty and absolves the seller of liability. Load capacities are stated in the product description.
The promised ship date is our best estimate based on in-house and supplier schedules. We assume no liability for lost profit, incidental or consequential damages due to delay, factory error or product failure. We will contact you to discuss your options if we are going to miss a scheduled shipment.
Local sales tax will be added to the order based on the rules as set by the local taxing authority.